Patient Care Coordinator Lead

Patient Care Coordinator Lead:

Philadelphia, PA | Full-Time

Department:  Patient Care Coordination

Hours: Monday-Friday 9a-5p

Key Duties and Responsibilities:   

• Responsible for managing associates aides and caseloads of up to 40 consumers
• Review all home visit packets submitted by assessor
• Ensure all assessments are completed on time and efficiently
• Submit EIM reports for the team and conduct follow-up calls, emails, etc.
• Provide and document details of home and any general health/safety concerns
• Develop care plans, advocate for clients, address need for DME and create emergency plans
• Conduct follow-ups on APS cases, inactive cases or suspended service cases
• Perform quarterly assessment re-evaluations, internal employee evaluations, trainings and team building
• Schedule bi-weekly one on one meetings, bi-weekly team meetings and weekly one on one meetings with new hires
• Participate in any/ all marketing events
• Assign new cases in CRM database and document pass/fail areas for aides yearly evaluations
• Provide support to the Human Resource Department with aide compliance and yearly evaluations
• Retain case load of clients and aides

 Requirements:

•  Requires a high school diploma or equivalent
• At least 1 -2 years of experience in a health care or home care environment
• 2 years of PCC or PCC lead experience preferred
• Management or supervisory experience required
• Case management experience preferred

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